Shipping Policy
This Shipping Policy outlines how orders are processed, shipped, and delivered by MATRIX NODE PTY LTD (“we”, “us”, “our”) through the NODEE website (nodee.com.au). This policy is designed to provide clear, transparent, and accurate information in accordance with Google Merchant Center, Google Ads policies, and Australian Consumer Law.
1. Shipping Coverage
We currently ship within Australia only.
We do not offer international shipping.
2. Order Processing (Handling Time)
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Handling Time: 0–2 business days (Monday to Friday)
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Orders are processed after payment confirmation
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Orders are not processed on weekends or public holidays
Order Cut-Off Time
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9:00 AM (AEST, Sydney time)
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Orders placed after the cut-off time will be processed on the next business day
3. Delivery Time (Transit Time)
Estimated delivery timeframe after dispatch:
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1–15 business days (Monday to Friday) depending on your location within Australia
Delivery times are estimates only and may vary due to courier operations or external factors.
4. Shipping Costs
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Shipping costs are calculated at checkout based on:
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Delivery address
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Product size and weight
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Selected shipping method
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All applicable shipping fees are clearly displayed before order confirmation
5. Order Tracking
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Tracking information will be provided where available after dispatch
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Customers can track orders via the courier’s tracking system
6. Delivery Partners
We use trusted third-party logistics providers such as:
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Australia Post
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Courier and delivery service providers
We are not responsible for delays once the order has been handed to the carrier.
7. Delivery Conditions
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Customers must provide accurate shipping information
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We are not responsible for delivery issues caused by:
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Incorrect address details
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Failed delivery attempts
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Courier-related delays
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Risk of loss or damage passes to the customer upon delivery, as permitted under applicable law.
8. Split Shipments
Orders may be shipped separately if items are sourced from different suppliers or warehouses.
No additional shipping fees will be charged unless clearly stated at checkout.
9. Delays, Loss, or Damage
If your order is delayed, lost, or arrives damaged:
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Contact us as soon as possible
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Provide relevant details (and photos if applicable)
We will assist in resolving the issue with the carrier where possible.
10. Undeliverable or վերադարձ Orders
If an order is returned due to:
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Incorrect address
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Failure to accept delivery
We may charge a re-delivery fee or deduct shipping costs from any refund, where permitted by law.
11. Compliance
We are committed to:
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Providing accurate and realistic delivery timeframes
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Avoiding misleading shipping claims
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Maintaining transparency in shipping costs and conditions
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Complying with Google Merchant Center and Google Ads policies
12. Contact Us
Email: info@nodee.com.au
Phone: 0493 995 585
Address:
Suite 204, Level 2, South Tower
1-5 Railway Street
Chatswood NSW 2067
Australia
This Shipping Policy reflects our commitment to transparency, compliance, and customer trust.